Lyft採用Anthropic的Claude AI進行客戶服務
Lyft宣布與Anthropic達成新合作，利用Claude AI助手處理客戶服務請求。根據公司資料，Claude已經開始處理司機的服務詢問，將請求的平均解決時間縮短了87%。
在Lyft提供的一個例子中，當一位司機詢問有關在其地區駕駛Lyft的要求時，聊天機器人給出了五項要求的清單。
AI客服的有效性尚待觀察
至於這項新AI驅動的服務請求能否獲得司機的認可，尚需觀察。Lyft的司機，與Uber的司機一樣，長期以來都對公司對司機的冷漠態度表示不滿，包括缺乏人性化的客戶服務支持。若使用AI聊天機器人處理更多的服務請求，可能會加劇這種不滿情緒。
Lyft表示，這個新聊天機器人將僅處理最常見的支持問題，當需要更詳細的協助時會將客戶轉介給人類專家。
此外，該公司還利用生成式AI來提高工程師的生產力，甚至有多達四分之一的代碼是通過這些技術生成的。Lyft和Anthropic（由亞馬遜和谷歌支持）表示，他們正在探索新產品和功能，希望將Claude整合到更多的叫車服務中。
評論
這項合作顯示了Lyft在面對日益激烈的市場競爭中，試圖提升客戶服務效率的決心。然而，對於以人為本的服務行業來說，過度依賴AI可能會帶來負面影響。司機的情感和需求在此過程中可能被忽視，這對於提升司機的滿意度和忠誠度並不利。未來，Lyft需要在技術創新與人性化服務之間找到一個平衡點，才能真正改善司機和乘客的體驗，否則，這種技術的引入可能會成為雙刃劍。此外，隨著AI技術的進一步發展，如何確保其不僅僅是效率的提升，而是整體服務質量的提升，將是Lyft需要面對的重要挑戰。
以上文章由特價GPT API KEY所翻譯及撰寫。而圖片則由FLUX根據內容自動生成。
![{
"intro": "Create an ultra realistic 8K UHD DSLR photo based on the attached image as a reference of facial features, maintaining 100% likeness.",
"subject": {
"identity": "A stylish beautiful woman portrayed as Cleopatra performing a sacred night-time royal dance, embodying divine seduction, power, and celestial authority.",
"angle": "Full-body high-fashion editorial portrait captured at a cinematic 3/4 angle, ultra-crisp clarity with no blur.",
"pose": {
"body_position": "She is captured mid-dance inside a temple courtyard at night, her body angled gracefully, hips grounded, torso lifted, creating a powerful and sensual silhouette.",
"movement": "Her arms are raised in slow ceremonial motion while one leg steps forward, fully revealing her feet and lower legs as part of the ritual stance.",
"expression": "A calm, hypnotic, commanding gaze directed toward the camera—quiet dominance wrapped in sensual mystery."
}
},
"appearance": {
"outfit": "An ultra-bongga Cleopatra couture gown with an all-crystal bodice that fits like jeweled armor. Thousands of hand-set crystals, diamonds, and glass stones in gold, champagne, clear, and iridescent tones form sacred Egyptian motifs—cobras, sun disks, lotus symbols—entirely through crystal placement. The neckline is daring yet elegant, supported by invisible illusion mesh. From the waist, the skirt opens into flowing sheer silk and organza panels in ivory and soft gold, designed with a high front opening that intentionally exposes her legs and feet during movement. Crystal chains and beaded fringe sway rhythmically with every step, enhancing sensual motion.",
"accessories": "A dramatic Egyptian ceremonial headpiece with gold and crystal detailing, an oversized layered gold collar necklace, sculpted crystal arm cuffs, finger armor rings, a crystal-and-gold waist belt, and delicate gold anklets accentuating her bare feet.",
"hair": "Her hair is sleek, glossy, and perfectly controlled, styled to balance the weight of the crystal headpiece while allowing elegant movement.",
"makeup": "Ultra-glam, colorful Egyptian night makeup—bold elongated black kohl eyeliner, intense eyeshadow layered in turquoise, emerald, sapphire blue, violet, and metallic gold. Beneath the eyes, intricate ceremonial ink drawings in fine black and gold lines inspired by ancient Egyptian markings. Skin is luminous with molten-gold highlights, brows strong and defined, lips finished in a sensual nude-bronze satin."
},
"props": {
"ritual_elements": [
"Burning incense bowls releasing thick aromatic smoke",
"Golden sistrum placed near the dance space",
"Tall ceremonial torches lining the temple floor"
]
},
"background": {
"macro_environment": "A grand ancient Egyptian temple courtyard at night, reserved for sacred royal rituals.",
"midground_details": "Towering sandstone columns, massive statues of Isis and Hathor, carved temple walls, flowing linen drapes, and ceremonial platforms illuminated by firelight.",
"micro_elements": "Torch flames reflecting off crystal surfaces, fine dust particles glowing in the night air, incense smoke wrapping around her legs and feet, detailed stone floor textures beneath her bare feet, crystal fringe in motion, and sharply defined shadows—everything rendered in extreme detail with zero blur."
},
"lighting": {
"type": "Cinematic night lighting using torches, oil lamps, and subtle moonlight.",
"effect": "Firelight ignites the crystal bodice with prismatic sparkle while moonlight softly outlines her legs and feet, creating a dramatic, sensual, and divine atmosphere."
},
"camera": {
"camera_type": "DSLR",
"resolution": "8K UHD",
"lens": "50mm prime lens",
"aperture": "f/8 for full-body and environment sharpness",
"iso": 100,
"shutter_speed": "1/200s to freeze elegant motion clearly",
"focus": "Extreme sharp focus on crystal bodice, facial features, legs, feet, and temple details, no bokeh, no blur"
},
"style": "Ultra high-fashion editorial, night temple ritual, all-crystal couture, sexy yet sacred, ancient Egyptian royalty reimagined, cinematic realism, extremely detailed, sharp, iconic"
}](https://ssfuture.shop/wp-content/uploads/ai_gen_1766006158-167x300.png)
