世界最大呼叫中心部署AI技術以「中和印度員工的口音」
最近，法國公司Teleperformance宣布，該公司正在利用類似於奧斯卡提名的2024年電影《粗獷主義》中採用的AI口音調整技術，來「柔化」其印度客服代理的口音。根據《彭博社》的報導，這家位於巴黎的外包公司，與蘋果、三星和TikTok等客戶合作，早在今年初便已投資1300萬美元於Sanas AI，這是一個具備「實時語音理解」的平台，其所謂的「口音翻譯」功能，利用機器學習技術來清除海外客服工作人員的口音。
Teleperformance的副首席執行官Thomas Mackenbrock在接受《彭博社》訪問時表示，Sanas的技術使雇主能夠在不延遲的情況下「中和印度講者的口音」。他提到：「當你有一位印度代理在通話時，有時候很難聽懂。」他說，將代理的口音轉換成更容易讓母語為英語的人理解的方式，能「創造更親密的感覺、增加顧客滿意度並減少平均處理時間」。
副CEO對此表示：「這對雙方都是雙贏。」
然而，儘管有這樣的說法，市場似乎並不贊同。根據Investing.com的報導，Teleperformance在本週早些時候的投資者電話會議上宣布將在AI技術上投資高達1.04億美元後，公司的股票下跌了11%。儘管Teleperformance在2024年的合併收入達到110億美元，但根據JPMorgan分析師Sylvia Barker的報告，投資者似乎認為這家外包公司「未能達到預期，儘管協同效應高於預期」。
從中可以看出，投資者對於這筆巨額AI技術開支似乎並不太滿意，或者可能對「中和」呼叫中心工作人員口音的做法感到不悅。
在經典的高管語言中，副CEO將Teleperformance對口音翻譯的投資描述為在AI時代對人類勞動力的支持。他告訴《彭博社》：「AI將無處不在，今天已經如此。但為了建立連接、顧客服務體驗和品牌認知，人類元素將極其重要。」
這個事件引發了一系列關於AI在工作場所角色的討論，特別是如何在技術逐漸普及的情況下保持人性化的服務。AI技術的進步固然能提升效率，但如果過度依賴而忽視了人際之間的交流與理解，最終可能會導致顧客服務質量的下降。這提醒我們，在追求技術創新的同時，不應遺忘人類的情感與交流能力的重要性，否則將面臨技術與人性之間的失衡。
以上文章由特價GPT API KEY所翻譯及撰寫。而圖片則由FLUX根據內容自動生成。
![{
"intro": "Create an ultra realistic 8K UHD DSLR photo based on the attached image as a reference of facial features, maintaining 100% likeness.",
"subject": {
"identity": "A stylish beautiful woman portrayed as Cleopatra performing a sacred night-time royal dance, embodying divine seduction, power, and celestial authority.",
"angle": "Full-body high-fashion editorial portrait captured at a cinematic 3/4 angle, ultra-crisp clarity with no blur.",
"pose": {
"body_position": "She is captured mid-dance inside a temple courtyard at night, her body angled gracefully, hips grounded, torso lifted, creating a powerful and sensual silhouette.",
"movement": "Her arms are raised in slow ceremonial motion while one leg steps forward, fully revealing her feet and lower legs as part of the ritual stance.",
"expression": "A calm, hypnotic, commanding gaze directed toward the camera—quiet dominance wrapped in sensual mystery."
}
},
"appearance": {
"outfit": "An ultra-bongga Cleopatra couture gown with an all-crystal bodice that fits like jeweled armor. Thousands of hand-set crystals, diamonds, and glass stones in gold, champagne, clear, and iridescent tones form sacred Egyptian motifs—cobras, sun disks, lotus symbols—entirely through crystal placement. The neckline is daring yet elegant, supported by invisible illusion mesh. From the waist, the skirt opens into flowing sheer silk and organza panels in ivory and soft gold, designed with a high front opening that intentionally exposes her legs and feet during movement. Crystal chains and beaded fringe sway rhythmically with every step, enhancing sensual motion.",
"accessories": "A dramatic Egyptian ceremonial headpiece with gold and crystal detailing, an oversized layered gold collar necklace, sculpted crystal arm cuffs, finger armor rings, a crystal-and-gold waist belt, and delicate gold anklets accentuating her bare feet.",
"hair": "Her hair is sleek, glossy, and perfectly controlled, styled to balance the weight of the crystal headpiece while allowing elegant movement.",
"makeup": "Ultra-glam, colorful Egyptian night makeup—bold elongated black kohl eyeliner, intense eyeshadow layered in turquoise, emerald, sapphire blue, violet, and metallic gold. Beneath the eyes, intricate ceremonial ink drawings in fine black and gold lines inspired by ancient Egyptian markings. Skin is luminous with molten-gold highlights, brows strong and defined, lips finished in a sensual nude-bronze satin."
},
"props": {
"ritual_elements": [
"Burning incense bowls releasing thick aromatic smoke",
"Golden sistrum placed near the dance space",
"Tall ceremonial torches lining the temple floor"
]
},
"background": {
"macro_environment": "A grand ancient Egyptian temple courtyard at night, reserved for sacred royal rituals.",
"midground_details": "Towering sandstone columns, massive statues of Isis and Hathor, carved temple walls, flowing linen drapes, and ceremonial platforms illuminated by firelight.",
"micro_elements": "Torch flames reflecting off crystal surfaces, fine dust particles glowing in the night air, incense smoke wrapping around her legs and feet, detailed stone floor textures beneath her bare feet, crystal fringe in motion, and sharply defined shadows—everything rendered in extreme detail with zero blur."
},
"lighting": {
"type": "Cinematic night lighting using torches, oil lamps, and subtle moonlight.",
"effect": "Firelight ignites the crystal bodice with prismatic sparkle while moonlight softly outlines her legs and feet, creating a dramatic, sensual, and divine atmosphere."
},
"camera": {
"camera_type": "DSLR",
"resolution": "8K UHD",
"lens": "50mm prime lens",
"aperture": "f/8 for full-body and environment sharpness",
"iso": 100,
"shutter_speed": "1/200s to freeze elegant motion clearly",
"focus": "Extreme sharp focus on crystal bodice, facial features, legs, feet, and temple details, no bokeh, no blur"
},
"style": "Ultra high-fashion editorial, night temple ritual, all-crystal couture, sexy yet sacred, ancient Egyptian royalty reimagined, cinematic realism, extremely detailed, sharp, iconic"
}](https://ssfuture.shop/wp-content/uploads/ai_gen_1766006158-167x300.png)
